Title VI Public Notice

Title VI - Complaint Form (PDF)

Titulo VI - Forma de Queja (PDF)

In order to comply with 49 CFR Section 21.9(d), Care Connexxus, Inc. provides information to the public regarding the organization's Title VI obligations and apprises members of the public of the protections against discrimination afforded to them by Title VI. This information is disseminated through our website, www.careconnexxus.com.

Below is the nondiscrimination statement for the Care Connexxus, Inc.

In accordance with Title VI of the Civil Rights Act of 1964, Care Connexxus is committed to ensuring that no person shall be excluded from receiving transportation services on the basis of race, color, creed, national origin, economic status or language proficiency. If you feel that you have been discriminated against in the provision of services by Care Connexxus, please contact:

By Mail
John W. Uhrig, Jr., LCSW
Executive Director
Care Connexxus, Inc
4130 Adams St., Suite B
Riverside, CA 92504

By Phone (951) 509-2500

TITLE VI CERTIFICATION AND ASSURANCE

Care Connexxus, Inc. assures that no person, on the grounds of race, color, creed, national origin, sex, age, or disability shall be excluded from participating in, or denied the benefits of, or be subject to discrimination under any project, program, or activity (particularly in the level and quality of transportation services and transportation-related benefits) for which Care Connexxus, Inc. receives Federal assistance funded by the Federal Transit Administration (FTA).

Care Connexxus, Inc. asegura que ninguna persona, por motivos de raza, color, credo, origen nacional, sexo, edad o discapacidad será excluido de participar en, o negar los beneficios de, o ser objeto de discriminación en cualquier proyecto , programa o actividad (particularmente en el nivel y la calidad de los servicios de transporte y los beneficios relacionados con el transporte) para los que Care Connexxus, Inc. recibe asistencia federal financiado por la Administración Federal de Tránsito (FTA).

TITLE VI COMPLAINT PROCEDURES

As a recipient of federal funds, Care Connexxus Incorporated (CCI) is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. CCI has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by CCI may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. CCI investigates complaints received no more than 180 days after the alleged incident. CCI will only process complaints that are complete.

Within 10 business days of receiving the complaint, CCI will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. CCI has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension to the 30-day rule.

If more information is needed to resolve the case, CCI may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, CCI can administratively close the case.

A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she or he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interview regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she or he has 10 business days after the date of the letter of the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.